Residence life and education, residential curriculum and curricular approaches, student housing, and technology.
We have a special episode this week with the return of Roompact's fearless leader, Matt! He joins Dustin to talk about the premise of "magical moments" when it comes to customer service, how Roompact seeks to create these moments, as well as how other leaders can take inspiration from this example.
From the bustling dining halls to the quiet corners of study lounges, on-campus housing is a vibrant ecosystem buzzing with student life. But how do we, the dedicated professionals ensuring its smooth operation, truly know if we're meeting the needs of this diverse population? Enter the unconventional superpower: mystery shopping. Many years ago I got... Continue Reading →
Over Labor Day weekend last year, I embarked on a journey unlike any I had yet taken in my life—a visit to the House of Mouse, or Walt Disney World in Orlando, FL. I had grown up like many others watching the Disney channel, taking in specials where our ambitious characters on the much anticipated... Continue Reading →
