Tag: RA Customer Service

RA*Chat Ep 179: Keys, Carts, & Closing Conversations – Mastering Move-Out

ResEdChat 179

This episode of RA*Chat features insights from Tim Turner, offering advice to help RAs navigate move-out with confidence and care. From handling damage-related conversations and conducting thorough room checks to managing residents' emotions, Tim emphasizes the importance of clear communication, accomplishments, and getting support from peers and supervisors. He also shares strategies for managing stress during this busy season while still creating a positive and supportive closing experience for residents.

RA*Chat Ep 57: I was an RA: Community, Connection, and Customer Service

ResEdChat 57

In this episode of Roompact's ResEdChat, Crystal engages in a conversation with Emma Rash, who serves as a Security Analyst for a Defense Contractor. Her current role involves ensuring the safety of people, much like her previous experience as a Resident Assistant (RA). She generously shares her personal journey, discussing how she found her voice, built confidence, and learned valuable lessons about setting boundaries. Emma offers valuable advice to Resident Assistants, including emphasizing the importance of self-care by reminding us that we cannot effectively help others when our own cup is empty.

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