Welcome to the Roompact Family!

We’re so excited to have you on board. My name is Paul Brown and I’ll be serving as your “Roomapct Advisor” going forward. Your Roomapct Advisor is our version of an RA, and we’re here to support you, check in on you, answer questions, and connect you to resources.

On this page, I’ll introduce you to the first step in our relationship together: Onboarding. The onboarding process with Roompact includes your technical implementation and the practical orientation and set-up of our software. We wanted to provide you with this overview, but don’t worry, I’ll be here with you every step of the way. As a former residence life professional myself, I understand your work and your needs and am happy to advise you on how best to use Roompact to achieve your outcomes.

About Paul

Roompact is committed to…

  • Giving back to and doing right by people, the profession, society, and the planet.
  • Designing intuitive, modern, and secure software.
  • Initiating proactive outreach, training, and solutions rooted in collaborative relationships.
  • Responding to support requests quickly and thoroughly with care.
  • Providing fair and transparent pricing with no hidden fees or add-ons.

Kick Off Meeting

The Kick Off call is the first step in your Onboarding process. In it, we review all of the major steps to get you set up and ready to start using Roompact. We’ll also get your tech team and our team connected and make plans for additional consult and training meetings to set you up to hit the ground running.


Technical
Implementation

Technical Implementation Timeline

Your technical implementation includes all of the logistical and technical tasks that need to be completed in order for you to start using Roompact’s software. This will likely require collaboration with your IT department and any staff that are responsible for maintaining your resident records and housing management system.


Single Sign On

Single sign on (SSO) allows you to use your campus credentials (such as when you log into your college or university’s portal) to log into Roompact. Although you can use a temporary log into get connected, we’ll need to work with your IT department to get this set up.


Resident Roster Connection (including photos)

In order to populate Roompact’s software with your residents and their information, we need to make a connection between Roompact and your housing management system (HMS). There are a number of ways to make this connection and your options will depend on what software you use to keep track of resident assignments. You can also import resident photos.


Structure Import

Once we receive your resident data, we will build out your structure in Roomapct’s software. This includes the names and configurations of your buildings, floors, suites, and rooms. Getting a configuration set up well is important as it can inf


Bulk Staff Import

Just before launch, you’ll want to upload your staff account permissions into the system. You can always individually add, modify and remove staff through Account Management, but you’ll want to add them in bulk prior to launch.


Software
Orientation

Your orientation includes all of the practical and set up tasks you’ll need to complete in order for staff to begin using Roompact’s software in their work. For initial tasks, we will work with your departmental leadership or a steering committee to build out and train staff on how to transition processes over to Roompact and train staff on how to use it.


Feature Buildouts

In order to get your Roompact environment ready to use by staff and residents, there are a few features you need to set-up and build out. The following are five areas you can begin working on. These will be discussed in your Feature Build Out Meetings with your Roompact Advisor.

Meeting 1

  • Forms – Create templates, design processes

Meeting 2

  • Resources – Upload documents and share links
  • Agreements – Create Roommate and Suitemate templates
  • Events – Set up categories
  • Schedule – Set up calendars and shifts

On Campus Training

All campuses new to Roomapct receive in person training for all of your professional staff. As you get closer to a lunch date, we’ll set up a time for this training. It will last approximately 2 and a half hours and we’ll also highlight additional resource and training opportunities for the future.



Launch!

Once we complete the above tasks, you’ll be ready to launch with your staff members and residents. We’ll work with you to troubleshoot any issues that arise as you learn more about the software and users begin to learn the system.


Roompact University Logo

On Going Support

Your relationship with us isn’t done when you complete your onboarding. You’ll have access to numerous support resources to help you along the way. We’ll also proactively reach out to you for:

  • 60-Day Check In: Approximately two months into our relationship after you launch, we’ll reach out to more formally check in on how things are going.
  • Annual Meetings: We’ll reach out once a year to meet with you, review your usage, celebrate successes, and make suggestions on how you can get more out of the software.
  • Roompact Recaps: You’ll receive updates from us on a quarterly basis through our newsletter.

And we’re always available to you at support@roompact.com and through our support portal which provides tutorials, walkthroughs, and practice guides.

Learn More About Roompact

At Roompact, we’re committed to social responsibility and engaging and giving back to the field of housing and residence life. Learn more about our story and some of the broader scholarly and practical resources we provide.

Professional Development Materials:

Connect with Roompact in your region: